What is BPO?
BPO, which stands for Business Process Outsourcing, involves entrusting non-core business functions to an external outsourcing provider. By delegating these operational tasks to a third party, companies can concentrate on their primary objectives and priorities without being burdened by day-to-day or repetitive tasks.
The primary goal is to cut costs, free up time, and focus on core aspects of the business.
BPO allows businesses to access skilled labor and resources at a lower cost compared to in-house operations.
Costs Savings
Time Savings
Outsourcing time-consuming tasks allows businesses to save time, enabling them to allocate resources more efficiently and focus on strategic initiatives.
Focus on Core Competencies
Outsourcing non-core functions lets businesses concentrate on their core activities, enhancing overall efficiency and productivity.
Why Do Companies Use BPO?
Outsourcing non-core business activities like data entry and customer service allows companies to focus solely on their core business operations.
This way, they can only invest resources in tasks that matter the most.
BENEFITS
No upfront costs
Lower overhead
Support 24/7 365 days a year
Experienced team
Adaptable to your business needs
Improved retention
Improved performance
Why Choose Us?
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Experienced Team
We have an experienced team to support all your logistical needs 24/7 365 days.
Our team in South Africa is skilled on dispatching, inbound calls, outbound calls, chat, email, text, data entry, social media and marketing.
We have a team of highly experienced dispatchers currently working on USA clients.
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Trusted by the Brands you Trust
Restaurant
E-commerce / Hospitality
Finance / Fintech / Real Estate Services
Meet the Team
Tenure: 8 years 5 months
Role: Executive Head at delivery.com
Laurence Levine
Tenure: 6 years 5 months
Role: Call Center Manager
Andrew Ward
Tenure: 6 years 5 months
Role: Assistant Call Center Manager
Aniko Paulse
Tenure: 4 years 5 months
Role: Customer Service Lead
Tsungiso Mutsuaino
How We Launch Your High Performing Outsource Team in Less than 45 Days?
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Day 1-5
Optimizing Workforce for Efficient Communication Management
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Calculate headcount requirement based on incoming communications - voice, email, chat etc..
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Fully understand the business requirements in terms of what type of agents we need to recruit.
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Obtain any current job descriptions.
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Discuss training strategy during onboarding.
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Contact
Address
Social
Laurence Levine
BPO@delivery.com
55 Water St, New York, NY
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